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What agents are saying
I cannot thank you enough for the team of individuals you have hired to man your customer service/tech support. I recently had the pleasure of working with Wil Norton. We shared screens, we joked, we laughed and best of all we (or I should say he) solved the problems I was having. Now if only he could consult with my psychologist. It was a pleasure working with him and all others who may have contributed behind the scenes.
As they say on Amazon…this is a freely given review, no purchase was necessary, no money was exchanged for my opinion.
A good day to all of you.
I spoke with Thomas today to get my HawkSoft Anywhere on my laptop to access from home. He was the most polite, considerate, knowledgeable person to work with. It was a great experience.
Just wanted you to know.
I wanted to let you know of the outstanding service we had with your company. We had a server issue and transferred over “temporarily,” or at least so I thought, to your servers in March. After a few days I had employees ask if we could keep Hawksoft Anywhere. I finally made the decision and moved to HawkSoft Anywhere. Ryan was our point person and went above and beyond in getting us set up both on the “temporary” and then on a permanent basis.
I will continue to recommend your company when asked about server backups as well as the HawkSoft Anywhere program.
I would just like to commend Thomas Cook for his assistance today on behalf of Prosource Insurance Agency, LLC. I had a technical problem with my PC that he helped resolve, which may have been a little outside the scope of Kotter services for my agency. However, he was kind enough to take time with me to fix the problem.
Hats off to Thomas and the talented tech support team at Kotter.
I would just like to say that you did an amazing job helping me get our office computers and HawkSoft in sync. We were having connection issues, and you worked with us to find the problem and even spoke with our phone carrier to let them know how to fix the problem. HawkSoft is working great now, and I appreciate all the time and effort put in to get it going again.
Please know Chris is amazing. He has been such a joy to work with on our switch from Applied Systems, with a hosted exchange server, to HawkSoft Online and Kotter’s hosted exchange. Several times he went above and beyond to make sure things were done correctly and on time for us. I’m truly thrilled with the service we’ve received so far and want to let you know he’s been dubbed my favorite person for two weeks running. I’m so very happy we’ve made this switch, and Chris has been a large part of that happiness.
Excellent and very efficient!
I just wanted you to know how much I appreciate Chris Barfield and Wil Norton. I had a huge download project for The Cesar Group, Inc., and I needed a rush Ivans session in order to meet a deadline for this agency. Wil was incredibly helpful, and when he had to clock out and pass the task onto Chris, they both made sure that I got what I needed in time for my deadline. Amazing team work. I value every one of the Kotter employees that I get to work with. Both Wil and Chris deserve to shine a little bit today.