I want to take a moment to personally thank you for being a part of our Bridge family. Last year was a huge growth year for The Kotter Group as we added thousands of Bridge users, acquired Bluewave Technologies, hired even more programmers and support staff, and forged new and stronger relationships within the insurance industry.
I appreciate all of the feedback over this past year. Your comments, both positive and negative, help us improve. Continuous development is important to us. In fact, we have an entire department of full-time software programmers and analysts whose sole job is to strengthen and improve Bridge to better meet your needs and requests.
From time to time we are asked about our schedule for releasing new updates. I apologize that we have not been more clear about that up to this point. We subscribe to the theory of agile development, that organizations and software programs must be flexible and able to respond quickly to the evolving needs of consumers. Under this theory, continual testing is done in-house and updates are pushed out regularly, even as often as several times per week. Sometimes the updates are big, noticeable feature changes. Sometimes updates are small (such as copy edits) or under the hood (such as changing the way a database works).
With so many changes regularly happening within Bridge, conveying the most relevant information to users can be a challenge. So, to facilitate better communication of new releases, we have added an “Updates” section to our training site. (https://kotter.net/training/)
We will note the most relevant updates on that site as well as on our Bridge by Kotter Facebook group. Please continue reading to see what we have been up to. Thank you again for your feedback.
We are very excited about where Bridge is going as a product and with the relationships we are developing in the industry. Below are some of our most recent updates:
Improved Integrations: We are proud to announce that The Kotter Group is the only VoIP provider to be selected by Vertafore as an integration-certified Orange Partner. This partnership allows us premium access and deep integrations with AMS360, QQCatalyst, and soon Sagitta. These deep integrations are only offered by Bridge.
Not a Vertafore user? We’ve also now fully integrated Screen Pop and numerous other integrations with 7 different management systems.
Call Centre: As you have probably already noticed, Call Centre received quite the facelift. Like before, you can view all callers by location, see their status, contact them, and monitor via Listen / Whisper / Barge. We also added the ability to do one-button transfers.
Under-the-Hood: We have recently made under-the-hood updates to improve performance in most sections of Bridge, most notably calling, status, contacts, and call history.
Tell us what you think! Please email us at firstname.lastname@example.org to share what you enjoy most about Bridge and how we can make your experience even better.
I am committed to listening to you and to raising the bar even higher in 2019. I thank you for your loyalty and look forward to continuing our relationship throughout this year and beyond.
Chief Executive Officer / Founder
The Kotter Group