System Requirements for Bridge

 

Phones supported with Bridge service

Yealink T23G Data Sheet: https://goo.gl/QmEc8r

Yealink T42S Data Sheet: https://goo.gl/16a7eF

Yealink T46G Data Sheet: https://goo.gl/surXJ1

Yealink T48G Data Sheet: https://goo.gl/enmkXQ

Conference Room CP920 Data Sheet: https://goo.gl/4dCXE8

 

Bridge Training & Onboarding 

Pre-Install: Agency admin should provide requested information to ensure proper creation of call flow and users (e.g., User names and emails, extensions, current phone bill, call flow, recordings, etc.).

Buildout: Agency call flow to be built by a Bridge team member and all users will be added to the system.

Training: Agency will schedule a training session for their users with a Bridge training specialist

Phone set up/Forwarding:  Agency should schedule an appointment with a Bridge installation expert to install hard phones (if applicable). Agency admin will then contact their current phone provider to forward their numbers.

Porting/Go Live: A Bridge team member will notify the agency admin when porting date is scheduled.

To avoid installation delays, please call your account rep if you have any questions.

 

Using Headsets with Bridge Disclaimer

Please contact a professional headset supplier to evaluate your unique needs in order to purchase the correct equipment for your business. Here is some general information.

The Yealink phones we use are headset capable for basic functions such as making/receiving calls. Advanced needs like wireless, remote off hook, hand set lifter, etc. will require communication on your part with a professional headset supplier to arrange for the proper equipment for you.

Bridge desktop (softphone) is headset capable. It currently does not allow for the remote answer/hang up function by pushing a button on a headset. If you desire this capability, a Yealink phone will be required as part of your set up. Using a headset with the softphone is highly dependent on the capabilities of the local computer/device you are trying to use.

Please consult your administrator on the ability to use and configure a headset on your computer/device and refer any issues to him/her for resolution.

There are a multitude of headsets and options in the headset market space that provide ease and convenience for the use of your Bridge service.

Because each customer situation is unique and we want you to have the best experience possible we do not recommend, price, endorse, configure, support or otherwise represent any headset as suitable for your particular use.

Again, we highly recommend reaching out to a professional headset supplier for proper guidance so that your needs are met effectively.

 

Operating System Requirements

These are the minimum system requirements for your Bridge service which includes requirements for the following platforms:

Supported Operating Systems

  • Windows 10 (32 and 64-bit) or later
  • Minimum 3 GHz (32-bit or 64-bit) processor
  • Minimum of 8 GB of memory
  • 400 MB of free hard drive space
  • Required minimum screen resolution is 1,024 x 768
  • Mac OS X with Mac OS 10.7 (Lion) or later
  • Intel processor
  • Minimum of 8 GB of memory
  • 400 MB of free hard drive space
  • Required minimum screen resolution is 1,024 x 768

Supported Browser : Google Chrome 5.0 or newer

Bridge Mobile : iOS: iOS 8.0 or later (iOS 11, iPhone X supported) OR Android: Android OS 4.4 and up (Android O supported). IMPORTANT: BlackBerry devices will not be able to download and install Bridge Mobile.

Bandwidth : Minimum 1.5 Mbps down/up. (Larger agencies or agencies with heavy Internet activity may require more bandwidth.)