Empowering insurance agents with technology for over 20 years…
When Super Storm Sandy hit the New York Metropolitan area on October 29, 2012, it rendered our physical office useless for 1 week. Fortunately, we signed on to The Kotter Group’s cloud environment late in 2011. As long as we were able to find power and internet, we were able to operate. Employees that had power at their homes worked remotely, while those without power found locations with power. The day immediately following the storm, I actually operated out of my car. I parked in front of a library with power and tapped into their wifi with my laptop. Operating off of our cell phones, we were able to take calls from our clients, answer their questions about coverage and report claims to the insurance companies. We had full access to all of our data and were able to provide the service our clients expect of us at a most vulnerable time. When we hear stories of what other agents had to deal with, we are so glad we signed on with Kotter.
The Excelsior Group
I am writing to let you know that your team is an absolute pleasure to work with. I work for Applied Systems and we have an integration with certain agency management systems that require attention from time to time. There is a specific account that I work with your team on. They have their InStar database hosted with the Kotter Group. Usually, when I pick up the phone to contact a server hosting company with like issues, it’s a pain. Your team has an obvious thirst for knowledge and has learned exactly how this integration works. They are up to date and extremely responsive when I reach out to them. I worked with them today and what normally would be a 30-45 minute discussion/meeting is resolved in moments. Your team even knew what I was calling about before he got on the phone with me. Last time I worked with him was a few months ago and he was just as prompt, professional and prepared. It’s people in organizations, like your support team, that makes my job easier! If you feel appropriate, please forward my kudos to them.
I would just like to say that you guys did an amazing job helping me get our office computers and Hawksoft in sync. We were having connection issues and you worked with us to find the problem and even spoke with our phone carrier to let them know how to fix the problem. Hawksoft is working great now and I appreciate all the time and effort put in to get it going again.
Your team has spent a lot of time helping with a Time/Warner problem here. 6 weeks and TW could not resolve it. They did a tremendous job, and spend quality time with TW and we are now faster, and saving $200 per month. I only have good to say about your team, and want to let you know they are very valuable employees.
Ned A. Speiser
I wanted to take a moment to reach out and tell you about my experience with your team this morning. I initially called with questions on Outlook and my question was answered promptly. I then went on to explain what I’d hope to do via Outlook. I wanted to set up a separate inbox to use as a “work queue so that everyone in the office can access it to help with work flow. Because Outlook isn’t capable of doing exactly what I was wanting, Ryan suggested DropBox and explained what that could do for us. He not only gave me that great idea, but he spent 30 minutes with me getting it all set-up on my computer and showing me it’s features! He went above and beyond for me today!! I love the Kotter Group and have always received great help, but today Ryan really went out of his way. He could’ve brushed me off knowing that training me on DropBox is not in his realm of responsibility, but he didn’t. Ryan was patient, diligent, and kind. Thank you, Ryan and Thank you, Kotter Group!!! : )
Having to switch Management Systems recently I, unfortunately, had to cancel my contract with Kotter. Walter Goins & I worked on the transition together. I can tell you that he went out of his way to help me in securing the Data from the Instar Program & transferring the Administrator to myself.
You have a motivated and caring employee in Walter.
J A Reaney Agency Jack A Reaney Jr
Please know your team is amazing. He has been such a joy to work with on our switch from XXX, with a hosted exchange server, to XXX and Kotter’s hosted exchange. Several times he went above and beyond to make sure things were done correctly and on time for us. I’m truly thrilled with the service we’ve received so far, and want to let you know Chris has been dubbed my favorite person for two weeks running. I’m so very happy we’ve made this switch, and Chris has been a large part of that happiness.
Malena Farrell, VP Operations
Cedar Risk Management
AWESOME! Thanks, Kotter Group!
Golden Benchmark Insurance Services
We have been working with Wil on an exchange migration for a couple of weeks. He has been a tremendous resource through this process. When our existing company was less than helpful he went the extra mile to help us with solutions. Because not all users in our office used the same platform to access email before the migration, Wil went out of his way to make sure we all got our existing emails moved over. His time and dedication to this project is very much appreciated.
Josh C. Harbison
Personal Lines Manager
Eastern Utah Insurance
Your team was extremely helpful! Everyone was very helpful!
Today I experienced “disconnect problems” common to an iMac. They spent much time with me, resolved the problems, answered all of my questions (which were many as I am not a “techy” person), and explained things very well so I could understand. All were very patient, knowledgeable, and helpful! I appreciate the time they took to help me. Thank you!
One and Done Agency
A+. Your team consists of very trustworthy individuals. It would be difficult to express the gratitude I have for all the assistance your team has given me in the last two weeks. Let me just say that it is very uncommon to find a group with such attention to detail and follow through. (Not to mention the fact that their demeanor makes them truly a pleasure to talk to. They are very courteous and respectful, yet not fake at all. It makes me feel kind of like I’m talking to my super smart brother on the phone.) Thanks again!!!
Bernard E. Pedersen & Associates, Inc.
I wanted to let you know of the outstanding service we had with your company and especially Ryan Woodruff. We had a server issue and transferred over temporarily, or at least I thought, to your servers in March. After a few days I had employees ask if we could keep Hawksoft Anywhere. I finally made the decision and moved to Hawksoft Anywhere. Ryan was our point person and went above and beyond in getting us set up both on the “temporary” and then on a permanent basis.
I will continue to recommend your company when asked about server backups as well as the Hawksoft Anywhere program.
Simply the best thing we have ever done for our agency. Thank you to The Kotter Group!
County wide insurance
Since we have joined forces with the Kotter Group it has allowed me to do what I do best and that is sell insurance and service my customers. The rest I leave up to the more than qualified techies at the Kotter Group.
I sleep easy at night knowing my irreplaceable data is secure on your servers and easily restored in the event of my computer crashing.